Effective Date: 28 July 2025
At Khaana Packaging, we are committed to delivering high-quality packaging products to our customers. If you are not entirely satisfied with your purchase, we’re here to help.
We accept returns under the following conditions:
The item must be unused, unopened, and in its original packaging.
Return requests must be initiated within 7 days of receiving the order.
Custom-made or personalized products cannot be returned unless they are defective or damaged.
Custom printed packaging
Discounted or clearance items
Opened or used items
Once we receive your returned item and inspect it:
If approved, your refund will be processed within 7-10 business days.
Refunds will be made to the original method of payment.
If you haven’t received your refund within the timeline:
First check your bank account again
Contact your credit card company/bank — it may take some time before the refund reflects
If you've done all of this and still have not received your refund, please contact us at mktg@khaanapackaging.com
If you received a damaged, defective, or incorrect product:
Please notify us within 48 hours of delivery.
Share clear photos/videos of the product and packaging for verification.
Upon approval, we will either replace the item or issue a full refund.
Customers are responsible for paying the shipping cost for returning the item unless the return is due to our error (wrong or defective item).
We recommend using a trackable courier service as we are not responsible for lost or undelivered return shipments.
Khaana Packaging
NERA GLOBAL INC.
O-42, Sector-5,
Bawana Industrial Area,
Delhi – 110039, India
If you have any questions about our Return & Refund Policy, please reach out:
📞 Phone: +91-8826279200
📧 Email: mktg@khaanapackaging.com
🌐 Website: https://khaanapackaging.com
NERA GLOBAL INC., O-42,
SECTOR-5, Bawana Industrial Area, Delhi-110039